Nimbus AI
GPT-powered workflow assistant automating ops for SMBs.
The Challenge
SMB customer service teams are overwhelmed by basic repetitive support tickets, invoice matching tasks, and booking data inputs, wasting hundreds of hours weekly.
The Solution
We built Nimbus AI, integrating GPT-4 model layers with business systems. It reads inbound support emails, matches them against database transactions, draft-proposes responses, and triggers workflows when orders match perfectly.
Technical Architecture
AI Core
OpenAI API integration utilizing GPT-4o models, configured with structured JSON outputs to guarantee system compatibility.
Orchestration Layer
LangChain framework for vector document lookups, prompt history caching, and conversational agent workflows.
Serverless Hosting
Vercel Serverless Edge functions running TypeScript, ensuring instant startup speeds and high reliability.
Data Search
Pinecone Vector database for fast semantic document index searches and retrieval-augmented generation (RAG).
Project Overview
- LLM Orchestration
- Prompt Engineering
- Operational Workflows
Shipped Capabilities
- ✓AI inbound email analyzer and draft reply proposal generator
- ✓Retrieval-augmented generation (RAG) referencing company knowledge bases
- ✓Secure webhook integrations with Stripe, Jira, Hubspot, and Slack
- ✓Conversational analytics logs and prompt performance tracking dashboards